Shipping and Returns
Here at AidenOttis , we are committed to delivering your product in a timely manner. All orders placed online ship out the following business day. Normal shipping days are Monday through Friday and exclude some major holidays. We send shipping confirmations, including the tracking number(s) to you once your order has been shipped from our warehouse.
- Next Day Air-You will receive your order two business days after placing the order. The order processes the following business day, and is then in transit for one more day.
- 2nd Day Air- You will receive your order three business days after placing the order. The order processes the following business day, and is then in transit for two more days.
- 3 Day Air- You will receive your order four business days after placing the order. The order processes the following business day, and is then in transit for three more days.
Please keep in mind, Saturday and Sunday is not considered UPS business days and your package will not move during those days.
At this time, we do not offer free shipping.
We want you to be totally satisfied with your order! If you are not completely satisfied you’re your purchase, or your order is incomplete, incorrect, or damaged, please contact us within 15 days of receipt to arrange for a replacement, exchange, or refund. Shipping cost will be refunded for items returned new, unworn condition with tags still attached.
Returned items must be in new, unworn condition with the tags still attached. Items sent back that have been worn, washed, are missing or have had the tags removed will be returned to you.
Customers in HI, AK, US territories and abroad will need to arrange their own shipping. We recommend UPS or FedEx for the best reliability.
Items purchased from dealers must be returned to the place of purchase. They will facilitate your return or warranty claim.
How do I return an item that I purchased through the AidenOttis online store?
Items purchased at AidenOttis.com can be returned for a full refund within 15 days of the original purchase date.
May I return an item purchased from a dealer?
Items purchased from dealers must be returned to the place of purchase. They will facilitate your return or warranty claim.
Are there any requirements to return a purchase?
Items sent back for return must be in new and unworn condition with all tags still attached.
What is the shipping address for AidenOttis?
22302 sw 130th ct, Miami, FL, 33170
How should I ship my return to AidenOttis?
Please be sure to ship with a carrier that provides you with tracking information such as UPS or FedEx. We suggest adding insurance to your shipment as well. AidenOttis will not be responsible for lost, misdirected or undelivered shipments.
How long will my refund take?
Turnaround time for replacements is usually 2–3 weeks including ship time if the item is in stock. Refunds will be issued to your credit card as soon as your return is processed. Credits may take up to 5 days to post on your account. Replacements will be treated as new orders; shipping and handling charges may apply.
How long will my replacement take?
After contacting us, we will give you the option to either shop immediately or wait for store credit.